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dc.contributor.authorDevlin, Frances A.
dc.contributor.authorCurrie, Lea
dc.contributor.authorStratton, John M.
dc.date.accessioned2016-03-03T19:48:19Z
dc.date.available2016-03-03T19:48:19Z
dc.date.issued2008-05
dc.identifier.citationFrances Devlin, Lea Currie, and John Stratton, (2008),"Successful approaches to teaching through chat", New Library World, Vol. 109 Iss 5/6 pp. 223 - 234.en_US
dc.identifier.urihttp://hdl.handle.net/1808/20431
dc.description.abstractPurpose – The purpose of this study is to determine whether librarians at the University of Kansas are providing instruction through chat in order to develop best practices for training purposes. Design/methodology/approach – The authors analyzed a sample of chat transcripts using the ACRL Information Literacy Competency Standards for Higher Education to determine whether librarians were utilizing opportunities for instruction in the chat medium. Using this analysis, they selected the best examples of instructional techniques. Findings – Students were open to receiving instruction through chat. Librarians who were most successful in providing assistance to students demonstrated persistency and approachability in their interactions. Practical implications – The authors developed a list of top ten practices for instruction through chat which can be used for training purposes. Originality/value – Librarians need to continue to develop instructional techniques to create more opportunities for teaching moments in chat. The authors would like to raise awareness of the impact of librarians‟ demeanor in the online environment.en_US
dc.language.isoen_USen_US
dc.publisherEmerald Insighten_US
dc.subjectInformation literacyen_US
dc.subjectReference servicesen_US
dc.subjectAcademic librariesen_US
dc.subjectChat servicesen_US
dc.titleSuccessful Approaches to Teaching Through Chaten_US
dc.typeArticle
kusw.kuauthorDevlin, Frances
kusw.kuauthorCurrie, Lea
kusw.kuauthorStratton, John
kusw.kudepartmentLibrariesen_US
dc.identifier.doi10.1108/03074800810873579
dc.identifier.orcidhttps://orcid.org/0000-0002-9478-0866en_US
kusw.oaversionScholarly/refereed, author accepted manuscript
kusw.oapolicyThis item meets KU Open Access policy criteria.
dc.rights.accessrightsopenAccess


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