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    Successful Approaches to Teaching Through Chat

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    Devlin_Currie_Stratton_NLWarticle.pdf (194.0Kb)
    Issue Date
    2008-05
    Author
    Devlin, Frances A.
    Currie, Lea
    Stratton, John M.
    Publisher
    Emerald Insight
    Type
    Article
    Article Version
    Scholarly/refereed, author accepted manuscript
    Metadata
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    Abstract
    Purpose – The purpose of this study is to determine whether librarians at the University of Kansas are providing instruction through chat in order to develop best practices for training purposes. Design/methodology/approach – The authors analyzed a sample of chat transcripts using the ACRL Information Literacy Competency Standards for Higher Education to determine whether librarians were utilizing opportunities for instruction in the chat medium. Using this analysis, they selected the best examples of instructional techniques. Findings – Students were open to receiving instruction through chat. Librarians who were most successful in providing assistance to students demonstrated persistency and approachability in their interactions. Practical implications – The authors developed a list of top ten practices for instruction through chat which can be used for training purposes. Originality/value – Librarians need to continue to develop instructional techniques to create more opportunities for teaching moments in chat. The authors would like to raise awareness of the impact of librarians‟ demeanor in the online environment.
    URI
    http://hdl.handle.net/1808/20431
    DOI
    https://doi.org/10.1108/03074800810873579
    Collections
    • Libraries Scholarly Works [459]
    Citation
    Frances Devlin, Lea Currie, and John Stratton, (2008),"Successful approaches to teaching through chat", New Library World, Vol. 109 Iss 5/6 pp. 223 - 234.

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    Contact KU ScholarWorks
    785-864-8983
    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
    785-864-8983

    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
    Image Credits
     

     

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