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    An Empirical Study of AAA Consumer Arbitrations

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    Drahozal&Zyontz_25OhioStJDispResol843(2010).pdf (7.712Mb)
    Issue Date
    2010
    Author
    Drahozal, Christopher R.
    Zyontz, Samantha
    Publisher
    Ohio State University Michael E. Moritz College of Law
    Type
    Article
    Article Version
    Scholarly/refereed, publisher version
    Version
    http://ssrn.com/abstract=1365435
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    Abstract
    This Article presents the results from the first detailed empirical study of consumer arbitration as administered by the American Arbitration Association. Primarily using a sample of 301 AAA consumer arbitrations that resulted in an award between April and December 2007, it considers such issues as the costs incurred by consumers in arbitration, the speed of the arbitral process, and the outcomes of the cases - the very topics of most interest in the policy debate on consumer arbitration.
    URI
    http://hdl.handle.net/1808/7549
    Collections
    • Distinguished Professors Scholarly Works [918]
    • Law School Scholarly Works [621]
    Citation
    Christopher R. Drahozal & Samantha Zyontz, 25 Ohio State Journal on Dispute Resolution 843-930 (2010).

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    KU Libraries
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    785-864-8983

    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
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    Contact KU ScholarWorks
    785-864-8983
    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
    785-864-8983

    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
    Image Credits
     

     

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