The explosion of information and “ease” of sharing information electronically has sparked an increase in information that libraries need to share internally, with partners, and customers in order to effectively provide the services desired. This is increasingly important as the more successful organizations understand the need to support collaborative environments whether within library staff teams, with other groups that help provide service, and with customers. Web 2.0 tools can help with this issue but these tools are seriously under-utilized and libraries must look to improve their use of these tools. However, even full utilization of the individual tools may not be feasible due to the amount of staff development needed at a pace to keep up with many customers. A next generation tool is needed that integrates a variety of elements that current tools support. This tool can help people focus their time on sharing of information and collaboration versus spending time on the tools themselves.
Content from this paper was presented at the Globalization and the Management of Information Resources conference in Sofia, Bulgaria on November 13, 2008. This conference was co-sponsored by the Emporia State University School of Library and Information Management, and University of Sofia St. Kliment Ohridski.
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