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dc.contributor.authorRathmel, Angela
dc.contributor.authorMobley, Liisa
dc.contributor.authorPennington, Buddy
dc.contributor.authorChandler, Adam
dc.date.accessioned2015-06-15T21:57:06Z
dc.date.available2015-06-15T21:57:06Z
dc.date.issued2015-06-01
dc.identifier.urihttp://hdl.handle.net/1808/18074
dc.description.abstractA primary role of any e-resources librarian or staff is troubleshooting electronic resources (e-resources). While much progress has been made in many areas of e-resources management (ERM) to understand the ERM lifecycle and to manage workflows, troubleshooting access remains a challenge. This collaborative study is the result of the well-received 2013 survey examining workflows from libraries large and small, with e-resources staffing ranging from one person to large consortial arrangements. The authors summarize the technological tools and products, the techniques, and the training methods libraries use to manage troubleshooting for electronic resources.en_US
dc.language.isoen_USen_US
dc.publisherTaylor & Francisen_US
dc.titleTools, Techniques, and Training: Results of an E-Resources Troubleshooting Surveyen_US
dc.typeArticle
kusw.kuauthorRathmel, Angela
kusw.kudepartmentLibrariesen_US
dc.identifier.doi10.1080/1941126X.2015.1029398
dc.identifier.orcidhttps://orcid.org/0000-0002-4984-4285en_US
dc.subject.fastWorkflow
dc.subject.fastElectronic information resources
dc.subject.fastReference services (Libraries)
dc.subject.fastAcademic libraries
dc.subject.fastLibrary information desks
kusw.oaversionScholarly/refereed, author accepted manuscript
kusw.oapolicyThis item meets KU Open Access policy criteria.
dc.rights.accessrightsopenAccess


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