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Best Practice Recommendations for a Corporate Wiki in the Research & Development Department of Software Company
dc.contributor.author | Skoglund, Shannon A. S. | |
dc.date.accessioned | 2011-06-07T15:54:09Z | |
dc.date.available | 2011-06-07T15:54:09Z | |
dc.date.issued | 2011-05-20 | |
dc.identifier.uri | http://hdl.handle.net/1808/7597 | |
dc.description.abstract | Alexandria is the departmental wiki knowledge management system of the Software Company’s Research and Development department. According to a survey crafted for this project and completed by 84% of the department, Alexandria could be made more effective in three primary ways: increased contribution by all users, increased updating of existing topics, and increased education of its user base. The survey also revealed two groups of users, a smaller group of “Power Users” and a larger group of “Learners,” who have different interactions with the wiki and different levels of comfort with it. Recommended improvements for addressing these three issues include beginning a program of quarterly Lunch and Learn seminars, encouraging new employees to customize their wiki user pages, and creating and using a mechanism for capturing user feedback on wiki topics. | |
dc.language.iso | en_US | |
dc.title | Best Practice Recommendations for a Corporate Wiki in the Research & Development Department of Software Company | |
dc.type | Project | |
kusw.oastatus | na | |
kusw.oapolicy | This item does not meet KU Open Access policy criteria. | |
dc.rights.accessrights | openAccess |