Alexandria is the departmental wiki knowledge management system of the Software
Company’s Research and Development department. According to a survey crafted for this
project and completed by 84% of the department, Alexandria could be made more effective in
three primary ways: increased contribution by all users, increased updating of existing topics,
and increased education of its user base. The survey also revealed two groups of users, a
smaller group of “Power Users” and a larger group of “Learners,” who have different
interactions with the wiki and different levels of comfort with it. Recommended improvements
for addressing these three issues include beginning a program of quarterly Lunch and Learn
seminars, encouraging new employees to customize their wiki user pages, and creating and
using a mechanism for capturing user feedback on wiki topics.
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