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    Best Practice Recommendations for a Corporate Wiki in the Research & Development Department of Software Company

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    Skoglund, Shannon A.S. EMGT Field Project.pdf (645.1Kb)
    Issue Date
    2011-05-20
    Author
    Skoglund, Shannon A. S.
    Type
    Project
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    Abstract
    Alexandria is the departmental wiki knowledge management system of the Software Company’s Research and Development department. According to a survey crafted for this project and completed by 84% of the department, Alexandria could be made more effective in three primary ways: increased contribution by all users, increased updating of existing topics, and increased education of its user base. The survey also revealed two groups of users, a smaller group of “Power Users” and a larger group of “Learners,” who have different interactions with the wiki and different levels of comfort with it. Recommended improvements for addressing these three issues include beginning a program of quarterly Lunch and Learn seminars, encouraging new employees to customize their wiki user pages, and creating and using a mechanism for capturing user feedback on wiki topics.
    URI
    http://hdl.handle.net/1808/7597
    Collections
    • Engineering Management Field Projects [238]

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    785-864-8983
    KU Libraries
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    785-864-8983

    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
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    Contact KU ScholarWorks
    785-864-8983
    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
    785-864-8983

    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
    Image Credits
     

     

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