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Training Program Plan for the Sales Department of Great Western Manufacturing
dc.contributor.author | Wiley, Katherine | |
dc.date.accessioned | 2011-08-12T19:09:11Z | |
dc.date.available | 2011-08-12T19:09:11Z | |
dc.date.issued | 2011-07-29 | |
dc.identifier.uri | http://hdl.handle.net/1808/7947 | |
dc.description.abstract | This field project for the Masters of Science in Engineering Management at the University of Kansas was designed to provide a layout for a training program for the Sales Department of Great Western Manufacturing. It began with a literature review on how adults learn, the types of training programs available, and information on designing training programs. Through the literature review, it was determined that adults learn best through repetition and scenario based training. A questionnaire was distributed to the Sales staff and production managers at Great Western Manufacturing. The questionnaire was focused on the opinions of both veteran employees and new staff within the Sales department. Based on the idea that the production staff would know better where sales lacked at delivering the necessary information for production, a second questionnaire was created for production supervisors to get a sense of what the supervisors thought should be included in the sales training program. The questionnaire focused on what training employees felt was needed in a training program for the Sales department. It also asked employees what they felt would be the best method of training for the training program The Sales staff found five areas to focus training: internal systems, technical aspects of Great Western equipment, sieves and flows, customer/industry information, and competitor information. Overwhelmingly, production managers found the area in greatest need of training attention concerned documentation and order descriptions. Both groups found formal structured training with some hands on training to be the best methods of delivery. Based on the information provided by the literature review and questionnaire, a training plan was developed for the Sales department of Great Western Manufacturing. The plan includes the content of the program, mode of delivery, roles and responsibilities, and the preliminary schedule. | |
dc.language.iso | en_US | |
dc.title | Training Program Plan for the Sales Department of Great Western Manufacturing | |
dc.type | Project | |
kusw.oastatus | na | |
kusw.oapolicy | This item does not meet KU Open Access policy criteria. | |
dc.rights.accessrights | openAccess |