A Study of Wireless Computing and a Design for a Wireless System in Bars and Restaurants

Abstract

This paper provides an insight into the use of wireless computing and how it can be used in one specific service industry, restaurants and bars. It answers some of the questions as to how these computer networks are already being used and how they may be used in the future. The bulk of the information presented in the work comes directly from a survey of people who represent the restaurant and bar customer base. The results of this survey show how prevalent wireless computing is and that, for the most part, people are accustomed to the idea of using computers in almost every aspect of their daily lives. It also shows how different wireless use is by gender, age, and geographic location. Secondly, this project proposes a design for a wireless network for a restaurant located in Overland Park, KS using off the shelf hardware and technologies that are available at most common electronics retailers. The design focuses on providing the greatest value to the operation by increasing both customer satisfaction and employee productivity. Customer satisfaction is improved by delivering a higher level of personal service and making available as much relevant information as possible. Employee productivity is improved by empowering employees with information and the means to deliver services accurately and efficiently.