| dc.description.abstract | The “ABC” – Datacenter at the XYZ organization is the central repository for more than 1000 servers that provide information technology to the XYZ staff and students at its different campuses. It houses servers, network devices, storage devices, unique applications, databases, multivendor servers and the necessary expertise to provide availability of information technology to the staff and students throughout the year. The business services are provided through procurement of servers and, either by only SHA (Server Hosting Agreement) or SHA with SME (subject matter expert) support to different departments of XYZ. The Network Operations Center is a department that acts as the central point of contact for all the other departments to ensure its 24 / 7 functioning and availability of devices, automated scheduled jobs, data backups, network and monitoring servers.. While working there, I had the opportunity to work on a process analysis project. It becomes cumbersome and expensive to maintain such a complex and diverse environment due to various management tools required to support the information technology. In addition, there is always a cost of training and replacement of labor that drives information technology. This business process simplifies the complexity of service agreement projects and creates a standardized guideline to fulfill the clients’ requirements of reducing the cost and increasing the profitability of the project. | |
