| dc.description.abstract | At XYZ Technologies, Inc., the lack of standardized processes and tools to manage different software vendors is costing the company time and money. Visibility and the ability to track software vendor transactions are limited due to the lack of a centralized vendor tool repository, resulting in duplicated software throughout the company. In addition, tools are not being used to track vendor performance, which prevents the company from both negotiating critical service level agreements as well as monitoring vendor conformance to service level agreements. Based on research regarding software vendor management, a web-based application has been developed that would provide support for vendor trouble tickets, license utilization, and performance metrics. All the software used in the development of the application is available free of cost. The application was developed based on software development concepts of maintainability, reusability, and extensibility. The developed application would streamline the vendor trouble ticketing process and improve communication between vendors and development teams. Vendor performance metrics help management make decisions during vendor software contract renewals. The newly developed centralized tool would reduce costs by better managing software licenses, reducing time to resolve issues, and providing for accountability of software vendors. | |
