A Preliminary Evaluation of a Human Service Delivery Simulation
Issue Date
2009-11-12Author
Smith, Nathaniel G.
Publisher
University of Kansas
Format
44 pages
Type
Thesis
Degree Level
M.A.
Discipline
Applied Behavioral Science
Rights
This item is protected by copyright and unless otherwise specified the copyright of this thesis/dissertation is held by the author.
Metadata
Show full item recordAbstract
The present study consists of two experiments designed to assess whether a human service delivery simulation would reproduce common staff management findings. The simulation involved a laboratory preparation with college students serving as staff implementing a procedure to maintain discriminated lever pressing by mice. Experiment 1 reproduced the temporary increase in correct implementation with a staff training program. Experiment 2 reproduced high levels of correct implementation with a staff management program of performance pay. In addition, both experiments reproduced the low levels of correct implementation in the absence of staff training and staff management. Reproducing these three common findings suggests that introducing novel procedures under this preparation would predict similar effects in an actual human service setting.
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