IMPROVING THE USER EXPERIENCE OF THE LAWRENCE TRANSIT SYSTEM: A FOCUS ON MAP USABILITY AND ROUTE PLANNING

Issue Date
2009-07-21Author
Berkman, Eric
Publisher
University of Kansas
Format
5 pages
Type
Thesis
Degree Level
M.A.
Discipline
Design
Rights
This item is protected by copyright and unless otherwise specified the copyright of this thesis/dissertation is held by the author.
Metadata
Show full item recordAbstract
The purpose of the Lawrence Transit System thesis is to design a route system with improved coverage and convenience, and to improve the usability of the route map. I use a user-centered, participatory approach to generate ideas by examining the interaction between human, object, and environment within a situation. The situation is evaluated against theoretical frameworks and then synthesized using methods of representation. The route system is improved by defining route priorities which reduce the number of transfers to one or less and increase coverage without adding to the current amount of routes or buses used. Furthermore, the study finds that users identify their position easier on the map when: it is correctly orientated in the environment; it represents their mental model; and the user can identify familiar markers. In conclusion, the user experience is improved with a usable map designed around an efficient route system.
Collections
- Architecture & Design Dissertations and Theses [63]
- Theses [3908]
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