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    IMPROVING THE USER EXPERIENCE OF THE LAWRENCE TRANSIT SYSTEM: A FOCUS ON MAP USABILITY AND ROUTE PLANNING

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    Berkman_ku_0099M_10464_DATA_1.pdf (326.4Kb)
    Methods Part 1 (9.078Mb)
    Methods Part 2 (3.572Mb)
    Methods Part 3 (8.466Mb)
    Methods Part 4 (8.062Mb)
    Methods Part 5 (7.813Mb)
    Methods Part 6 (9.142Mb)
    Methods Part 7 (5.006Mb)
    Methods Part 8 (6.996Mb)
    Issue Date
    2009-07-21
    Author
    Berkman, Eric
    Publisher
    University of Kansas
    Format
    5 pages
    Type
    Thesis
    Degree Level
    M.A.
    Discipline
    Design
    Rights
    This item is protected by copyright and unless otherwise specified the copyright of this thesis/dissertation is held by the author.
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    Abstract
    The purpose of the Lawrence Transit System thesis is to design a route system with improved coverage and convenience, and to improve the usability of the route map. I use a user-centered, participatory approach to generate ideas by examining the interaction between human, object, and environment within a situation. The situation is evaluated against theoretical frameworks and then synthesized using methods of representation. The route system is improved by defining route priorities which reduce the number of transfers to one or less and increase coverage without adding to the current amount of routes or buses used. Furthermore, the study finds that users identify their position easier on the map when: it is correctly orientated in the environment; it represents their mental model; and the user can identify familiar markers. In conclusion, the user experience is improved with a usable map designed around an efficient route system.
    URI
    http://hdl.handle.net/1808/5593
    Collections
    • Architecture & Design Dissertations and Theses [63]
    • Theses [3828]

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    785-864-8983
    KU Libraries
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    785-864-8983

    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
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    Contact KU ScholarWorks
    785-864-8983
    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
    785-864-8983

    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
    Image Credits
     

     

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