Enterprise Feedback Survey Tool

Abstract

Many corporations in the United States are continuously expanding and improving their ability to gather customer feedback and incorporate the feedback into their business processes. It’s fairly easy to obtain reliable feedback within small, specialized teams with clearly defined roles and objectives. It becomes more difficult in larger IT organizations or those with complex relationships to gain such essential information needed to continue improving and prosper. That brings the need for IT organizations to explore comprehensive feedback solutions to provide accurate results. Information Technology (IT) Feedback project lifecycle must consist of how to designing the Feedback Survey web tool, assign data collection responsibilities to groups that are in the best position to collect the information, specify reporting mechanisms and templates, and define policies such as system access. This paper will explore issues in effective feedback system, discuss the enormous benefits of having the right feedback solution in place, and illustrates how the Feedback Survey system enables the implementation of a comprehensive Enterprise Feedback Survey program for IT organizations, utilizing the Internet as a way of delivery. To determine the response of certain specialists within IT organization, it was decided to conduct a pilot survey to selective Network Operations team members. This is just a pilot survey that had not been conducted prior to the creation of the Feedback Survey system in the paper. Details of this pilot survey are discussed in this paper.