Effects of Feedback Statements on Staff Procedural Integrity
Issue Date
2021-05-31Author
Johnson, Lynette Kamachi
Publisher
University of Kansas
Format
82 pages
Type
Thesis
Degree Level
M.A.
Discipline
Applied Behavioral Science
Rights
Copyright held by the author.
Metadata
Show full item recordAbstract
AbstractSupervisor feedback is a powerful and effective tool that can be used to increase employee performance. However, there is a lack of information regarding the essential components of supervisor feedback. This study investigated the effects of the number and type of feedback statements provided by a supervisor on participant’s procedural integrity. Verbal corrective-corrective (CC), corrective-corrective-corrective (CCC), positive-positive (PP), and positive-positive-positive (PPP), were provided as consequences during the implementation of a receptive identification two-dimensional (2-D) picture card program. Overall, results showed that all conditions increased procedural integrity, with the PPP conditioned producing a slightly greater influence. Research, such as the current study, is needed to identify ways of providing feedback that are most effective in changing behavior that it follows. Feedback is a powerful tool for a supervisor, but like any power, needs to be used correctly and responsibly. Keywords: feedback statements, performance, positive feedback, corrective feedback
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- Theses [4017]
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