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    R U There? Looking for those Teaching Moments in Chat Transcripts

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    Poster (9.125Mb)
    Issue Date
    2007-06-18
    Author
    Devlin, Frances A.
    Stratton, John M.
    Currie, Lea
    Type
    Presentation
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    Abstract
    The University of Kansas Libraries implemented its chat reference service in 2003 to provide research assistance to students, staff and faculty. To further extend our hours of service, we established partnerships with three other state academic institutions in 2004 and created the Kansas Academic Cooperative Chat Service. Usage statistics have shown that this is an increasingly popular service and is being used by students to get online library help.

    For our poster session, we will present results based on our analysis of approximately 2,000 chat transcripts from 2005 and 2006 using the ACRL Information Literacy Competency Standards for Higher Education. We have developed questions for each standard to determine if library staff are using chat interactions to instruct students how to find appropriate resources and provide them the tools to conduct research. Our evaluation of transcripts will provide insights into whether librarians are teaching students to determine what information they need, how to access it, use it and to evaluate it critically. In addition, an analysis will identify staff training needs and help us determine future strategic directions to improve our service.
    URI
    http://hdl.handle.net/1808/1653
    Collections
    • Center for Teaching Excellence Scholarly Works [83]
    • Libraries Scholarly Works [508]

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    Contact KU ScholarWorks
    785-864-8983
    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
    785-864-8983

    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
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    Contact KU ScholarWorks
    785-864-8983
    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
    785-864-8983

    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
    Image Credits
     

     

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    The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression and genetic information in the University’s programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Director of the Office of Institutional Opportunity and Access, IOA@ku.edu, 1246 W. Campus Road, Room 153A, Lawrence, KS, 66045, (785)864-6414, 711 TTY.

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