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dc.contributor.authorAssociation of Research Libraries
dc.date.accessioned2013-06-27T22:27:23Z
dc.date.available2013-06-27T22:27:23Z
dc.date.issued2009
dc.identifier.urihttp://hdl.handle.net/1808/11343
dc.description.abstractThe LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in the "Gap Theory of Service Quality" and was developed by the marketing research team of A. Parasuraman, V.A. Zeithaml, and L.L. Berry. This survey was conducted to let the libraries know how we were doing from the customer's perspective in 2009 and to guide us in our endeavor to continuously improve access to resources and services.
dc.description.sponsorshipUniversity of Kansas Libraries
dc.language.isoen_US
dc.subjectSurvey
dc.subjectLibqual
dc.subjectLibraries
dc.subjectAssessment
dc.titleLibQUAL+ Spring 2009 Survey Institution Results: University of Kansas Libraries
kusw.oastatusna
kusw.oapolicyThis item does not meet KU Open Access policy criteria.
dc.rights.accessrightsopenAccess


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