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dc.contributor.advisorTuttle, Herb
dc.contributor.authorPerez, Mary Louise
dc.date.accessioned2012-10-28T15:40:24Z
dc.date.available2012-10-28T15:40:24Z
dc.date.issued2012-08-31
dc.date.submitted2012
dc.identifier.otherhttp://dissertations.umi.com/ku:12338
dc.identifier.urihttp://hdl.handle.net/1808/10274
dc.description.abstractThis project-thesis examines the technical requirements of a Voice over Internet Protocol (VoIP) solution and is it advantageous for a Multinational Corporation (MNC) to utilize the Project Management Office (PMO) processes as defined by the Project Management Institute, Inc. (PMI) to implement Information Technology (IT) projects and to transfer technology know how knowledge to its subsidiary in Mexico. To answer this question, an assessment of Cisco and Avaya VoIP telephony systems was completed. The assessment revealed Avaya offered more enhanced features and applications. The Avaya Communications Manager (CM) 450 gateway IP telephony system was selected. PMO processes were utilized to implement the G450 in Nuevo Laredo, Mexico. The project results revealed PMO processes were effective in successfully managing the implementation of the Avaya IP telephony system and for transferring technology know how to the Mexico subsidiary. In addition, the Avaya G450 features and applications improved business efficiencies and reduced communications expenses.
dc.format.extent66 pages
dc.language.isoen
dc.publisherUniversity of Kansas
dc.rightsThis item is protected by copyright and unless otherwise specified the copyright of this thesis/dissertation is held by the author.
dc.subjectTechnical communication
dc.subjectInformation technology
dc.subjectAvaya g450 ip telephony
dc.subjectIntegrated IT services
dc.subjectIp telephony
dc.subjectProject management
dc.subjectTechnology transfer "know-how"
dc.subjectVoice over internet protocol
dc.titleEffective Project Management Office Processes and Technology Transfer: Implementation of an Avaya Voice Over Internet Protocol Telephony System in Mexico
dc.typeThesis
dc.contributor.cmtememberWert, Hal
dc.contributor.cmtememberHack, David
dc.thesis.degreeDisciplineGlobal and International Studies, Center for
dc.thesis.degreeLevelM.A.
kusw.oastatusna
kusw.oapolicyThis item does not meet KU Open Access policy criteria.
kusw.bibid8085605
dc.rights.accessrightsopenAccess


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