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The Development of the Virtual Notebook, a Wiki-Based Ready Reference Technology
Bejune, Matthew M. Morris, Sara E.
Bejune, Matthew M.
Morris, Sara E.
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Abstract
Traditionally, library professionals have
used a variety of ready reference technologies
to assist in providing reference and
user services. Technologies such as card
files, vertical files, and reference notebooks
are frequent components of library service
desks. Ready reference technologies serve
many purposes, most notably, helping staff
to answer frequently asked questions and
facilitating the sharing of information between
library staff. This paper traces the
development of the Virtual Notebook, a
wiki-based ready reference technology, at
Purdue University. The tool is placed within
the historical context of ready reference
technologies within the library profession
and at Purdue. The authors present preliminary
results from the implementation of
the Virtual Notebook and discuss the tool’s
future. The manuscript is an outgrowth of
a presentation at the 2008 Brick and Click
Symposium at Northwest Missouri State
University.
Description
Date
2010
Journal Title
Journal ISSN
Volume Title
Publisher
American Library Association
Collections
Research Projects
Organizational Units
Journal Issue
Keywords
Reference, Wikis, Technology, Public services
Citation
Bejune, Matthew and Sara E. Morris. "The Development of the Virtual Notebook, a Wiki-Based Ready Reference Technology." Reference and User Services Quarterly 50, no. 1 (Fall 2010): 27-34.