An Empirical Study of AAA Consumer Arbitrations
Issue Date
2010Author
Drahozal, Christopher R.
Zyontz, Samantha
Publisher
Ohio State University Michael E. Moritz College of Law
Type
Article
Article Version
Scholarly/refereed, publisher version
Version
http://ssrn.com/abstract=1365435
Metadata
Show full item recordAbstract
This Article presents the results from the first detailed empirical study of consumer arbitration as administered by the American Arbitration Association. Primarily using a sample of 301 AAA consumer arbitrations that resulted in an award between April and December 2007, it considers such issues as the costs incurred by consumers in arbitration, the speed of the arbitral process, and the outcomes of the cases - the very topics of most interest in the policy debate on consumer arbitration.
Collections
Citation
Christopher R. Drahozal & Samantha Zyontz, 25 Ohio State Journal on Dispute Resolution 843-930 (2010).
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