Tuttle, HerbPerez, Mary Louise2012-10-282012-10-282012-08-312012http://dissertations.umi.com/ku:12338https://hdl.handle.net/1808/10274This project-thesis examines the technical requirements of a Voice over Internet Protocol (VoIP) solution and is it advantageous for a Multinational Corporation (MNC) to utilize the Project Management Office (PMO) processes as defined by the Project Management Institute, Inc. (PMI) to implement Information Technology (IT) projects and to transfer technology know how knowledge to its subsidiary in Mexico. To answer this question, an assessment of Cisco and Avaya VoIP telephony systems was completed. The assessment revealed Avaya offered more enhanced features and applications. The Avaya Communications Manager (CM) 450 gateway IP telephony system was selected. PMO processes were utilized to implement the G450 in Nuevo Laredo, Mexico. The project results revealed PMO processes were effective in successfully managing the implementation of the Avaya IP telephony system and for transferring technology know how to the Mexico subsidiary. In addition, the Avaya G450 features and applications improved business efficiencies and reduced communications expenses.66 pagesenThis item is protected by copyright and unless otherwise specified the copyright of this thesis/dissertation is held by the author.Technical communicationInformation technologyAvaya g450 ip telephonyIntegrated IT servicesIp telephonyProject managementTechnology transfer "know-how"Voice over internet protocolThesisopenAccess