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    An Analysis of Message Development, Delivery Strategies, Message Topics, Functional Consequences, and Social Responses of Requesting an Accommodation in the Workplace Due to a Chronic Health Condition

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    Issue Date
    2008-08-15
    Author
    Ellsworth, Erin L.
    Publisher
    University of Kansas
    Format
    157 pages
    Type
    Dissertation
    Degree Level
    PH.D.
    Discipline
    Communication Studies
    Rights
    This item is protected by copyright and unless otherwise specified the copyright of this thesis/dissertation is held by the author.
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    Abstract
    By 2020, 157 million Americans will be living with a chronic health condition. Many will continue to work by requesting workplace accommodations such as changes to their work environment or work schedule. In interviews, 38 respondents reported the message development, delivery strategies, message topics, functional consequences, and social responses in requesting a workplace accommodation due to a chronic health condition, as well as provided advice to others who may face a similar situation. The study found that respondents deliberately developed messages, used consistent delivery strategies and demonstrated recurring patterns of topics. Their preparation, delivery, and messages revealed concerns with identity, relationships, and instrumental tasks, as well as concerns with positive and negative face. Overall, respondents reported more positive than negative responses from coworkers and supervisors. Interestingly, respondents' suggestions to others were inconsistent with the report of their experience.
    URI
    http://hdl.handle.net/1808/4183
    Collections
    • Dissertations [3958]
    • Communication Studies Dissertations and Theses [127]

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    KU Libraries
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    785-864-8983

    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
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    Contact KU ScholarWorks
    785-864-8983
    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
    785-864-8983

    KU Libraries
    1425 Jayhawk Blvd
    Lawrence, KS 66045
    Image Credits
     

     

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