Loading...
Facework in Organizational Conflict: A Cross-Cultural Study Comparing Russians and Americans
Baranova, Ekaterina
Baranova, Ekaterina
Citations
Altmetric:
Abstract
The purpose of this study was to investigate facework during potential conflict situations at work across two national cultures. An online questionnaire was administered to 348 participants in Russia and the United States, in their respective languages, to measure reported facework strategies. Relational status had small statistically significant positive effect on accommodative facework and small statistically significant negative effect on assertive facework. Personal power distance had small statistically significant positive effects on integrative, accommodative and assertive facework used by Americans, but had no significant effect on facework used by Russians. Among individuals with low personal power distance, Russians used more integrative, less passive, and more assertive facework than Americans; among individuals with high personal power distance, Americans used more accommodative facework than Russians. The research proposes areas for further investigation of facework in the workplace and implications for professionals working with Americans and Russians in organizations.
Description
Date
2010-04-27
Journal Title
Journal ISSN
Volume Title
Publisher
University of Kansas
Research Projects
Organizational Units
Journal Issue
Keywords
Communication, Social psychology, Organizational sociology, America, Conflict, Culture, Facework, Organization, Russian