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LEARNING THE PROBLEM-SOLVING PROCESS THROUGH CONSULTATION
Allen, Justin Paul
Allen, Justin Paul
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Abstract
Theories of school-based consultation posit that by using consultative services to resolve a difficult problem, the consultee will gain the ability to solve similar problems in the future. This study sought to examine if exposing participants to the consultation process results in increased understanding of the problem-solving process as well as higher scores on a measure of problem-solving orientation. Participants (N = 207) were randomly assigned to watch a video of a consultant and consultee using the consultation process to resolve a problem, a lecture style voice-over PowerPoint reviewing the steps of the problem-solving process, or a video of two individuals discussing a problem with components of neither the consultative, nor the problem-solving process included. The results of an omnibus F test revealed a statistically significant result across conditions on a measure of participants’ understanding of the problem-solving process; however, post-hoc analyses were not statistically significant. No statistically significant effects were noted on a measure of problem-solving orientation. Implications of these findings are considered.
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Date
2016-12-31
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University of Kansas
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Keywords
Educational psychology, consultation, problem-solving process, social problem-solving, transfer of the problem-solving process