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Rethinking Service in Technical Services
Rathmel, Angela
Rathmel, Angela
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Abstract
Roles in technical services have always operated with the end-user in mind. But as this work continues to evolve from print to online, technical service professionals are assisting more and more with public facing services. Acquisitions are more demand driven, Cataloging organization and discovery incorporates usability, and electronic resource professionals are troubleshooting directly with users. How are technical service professionals incorporating more public-facing service skills? This session looks briefly at models and best practices developed for library public services. Then, presenter will facilitate discussion to discover how these models inform current technical services work and any gaps these models may present, specific to the needs of technical services.
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2018
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Keywords
technical services, public services, electronic resources, librarianship, roles
Citation
Rathmel, A., Rethinking service in technical services. (2018, February 10). Presented for Role of the Professional Librarian in Technical Services Interest Group (ALCTS) Meeting at 2018 ALA Midwinter Conference, Denver, CO. (National)