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Effects of Feedback Statements on Staff Procedural Integrity
Johnson, Lynette Kamachi
Johnson, Lynette Kamachi
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Abstract
AbstractSupervisor feedback is a powerful and effective tool that can be used to increase employee performance. However, there is a lack of information regarding the essential components of supervisor feedback. This study investigated the effects of the number and type of feedback statements provided by a supervisor on participant’s procedural integrity. Verbal corrective-corrective (CC), corrective-corrective-corrective (CCC), positive-positive (PP), and positive-positive-positive (PPP), were provided as consequences during the implementation of a receptive identification two-dimensional (2-D) picture card program. Overall, results showed that all conditions increased procedural integrity, with the PPP conditioned producing a slightly greater influence. Research, such as the current study, is needed to identify ways of providing feedback that are most effective in changing behavior that it follows. Feedback is a powerful tool for a supervisor, but like any power, needs to be used correctly and responsibly. Keywords: feedback statements, performance, positive feedback, corrective feedback
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Date
2021-05-31
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University of Kansas
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Keywords
Behavioral sciences, corrective feedback, feedback statements, performance, positive feedback