Visualizing the Value of IT: People, Technology, Services, and Processes
Warner, Beth Forrest Liss, Donna
Warner, Beth Forrest
Liss, Donna
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Abstract
Technology is embedded in almost every activity of higher education organizations, but the value it brings is not always readily apparent. A model under development at the University of Kansas seeks to create a visual roadmap showing the strategic relationship and impact of IT services to institutional activities and services.
Description
Presented at the EDUCAUSE Annual Conference, Seattle,WA, October 23-26, 2007
Date
2007-10-24
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EDUCAUSE
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Keywords
IT effectiveness, Outcomes assessment, Service assessment, Value chain, Service management, ITIL, Application map, Organizational strategy
Citation
EDUCAUSE Annual Conference 2007