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Libraries and IT: are we there yet?
Ludwig, Deborah Bullington, Jeffrey
Ludwig, Deborah
Bullington, Jeffrey
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Abstract
Purpose – This study aims to look at the impact for users on university library and information technology services, present and future, following merger.
Design/methodology/approach – The study examined user survey data from the early 1990s
through the 2006 LibQUAL survey, collected information through interviews with faculty and
Information Services, and examined the National Science Foundation and the American Council of
Learned Societies reports on cyberinfrastructure.
Findings – The paper finds that while the merged information services organization is not yet a
resounding success from the perspectives of staff in information services or faculty, it is a brave
attempt to respond to the future.
Originality/value – This paper is useful to others thinking the organizational relationship between
libraries and campus information technology.
Keywords - Academic libraries, Communication technologies, Organizational restructuring,
Information services
Paper type - Case study
Description
Special Issue on Library and IT Mergers.
Article URL (requested by publisher) to final published version:
http://www.emeraldinsight.com/10.1108/00907320710774247
Date
2007-08
Journal Title
Journal ISSN
Volume Title
Publisher
Emerald Insight
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Keywords
Information services, Academic libraries, Information technology, Cyberinfrastructure, Organizational restructuring
Citation
Ludwig, Deborah and Jeffrey Bullington. "Libraries and IT: are we there yet?" Reference Services Review 35.3 (2007): 360-378