Loading...
LibQUAL+ Spring 2009 Survey Institution Results: University of Kansas Libraries
Association of Research Libraries
Association of Research Libraries
Citations
Altmetric:
Abstract
The LibQUAL+ survey instrument is adapted from an instrument called SERVQUAL, which is grounded in the "Gap Theory of Service Quality" and was developed by the marketing research team of A. Parasuraman, V.A. Zeithaml, and L.L. Berry. This survey was conducted to let the libraries know how we were doing from the customer's perspective in 2009 and to guide us in our endeavor to continuously improve access to resources and services.
Description
Date
2009
Journal Title
Journal ISSN
Volume Title
Publisher
Collections
Research Projects
Organizational Units
Journal Issue
Keywords
Survey, Libqual, Libraries, Assessment